Introduction
This guide explains how to resolve Bluetooth connection issues with the IBflex scanner after updating SeeHawk Touch. In most cases, the issue is related to the SeeGull Connect app permissions on your device.
Issue description
After updating SeeHawk Touch, the IBflex scanner may fail to connect over Bluetooth if the required location permission is not set correctly for SeeGull Connect.
Basic troubleshooting steps
Before changing app permissions, confirm that SeeHawk Touch is updated to the latest version available for your device.
- Update SeeHawk Touch to the latest version.
- Restart the device if the scanner still does not connect.
- Verify that Bluetooth is enabled on the device.
Advanced troubleshooting steps
Step 1: Set SeeGull Connect location permission to Allow all the time
On the device running SeeHawk Touch, open Settings, then go to Apps, select SeeGull Connect, and open Permissions. Tap Location and change the setting to Allow all the time.
Step 2: Manually enable the permission if it does not appear
If Allow all the time does not appear during the initial permission prompt, open the device settings manually and enable the permission from there.
Contact support
If the IBflex scanner still does not connect after updating SeeHawk Touch and adjusting permissions, contact PCTEL Technical Support for further assistance.
Additional resources
For related setup and troubleshooting information, refer to the latest SeeHawk Touch user guide and the SeeGull Connect app documentation.
Conclusion
Updating SeeHawk Touch and setting SeeGull Connect location access to Allow all the time usually resolves Bluetooth connection issues with the IBflex scanner.