Introduction
This article explains how to transfer admin privileges to another user or add additional admin users in Seehawk Central. It also covers what information you need, what happens after the change is made, and how to verify the update by logging in.
Why admin access changes are important
Admin access controls who can manage account settings, users, and other administrative functions in Seehawk Central. Keeping admin access up to date helps ensure the right people can maintain the account and respond to support needs.
Prerequisites
Before you request an admin change, make sure you have the following information ready:
- The Seehawk Central account name or account ID
- The full name of the current admin user
- The full name and email address of the user who should receive admin access
- Whether you want to transfer admin privileges or add an additional admin user
- Any relevant company or account verification details requested by support
Step-by-step instructions
Step 1: Decide whether you need to transfer or add admin access
If the current admin should no longer manage the account, request a transfer of admin privileges to another user. If the current admin should keep access and another user also needs admin rights, request that an additional admin user be added.
Step 2: Gather the required account information
Collect the account details listed above before contacting support or submitting your request. Providing complete information helps avoid delays.
Step 3: Submit the admin change request
Contact PCTEL Technical Support and provide the account information, the requested change, and the details of the user who should receive admin access.
Step 4: Wait for the change to be completed
After the request is processed, the new admin user will receive a confirmation email. If you requested a transfer, the previous admin may no longer have admin privileges once the update is complete.
Step 5: Verify the change by logging in
Ask the new admin user to log in to Seehawk Central and confirm that admin features are available. If the user cannot see admin options, review the confirmation email and contact support for assistance.
What happens after the change
Once the admin update is made, a confirmation email is sent to the affected user or users. The email confirms that the account permissions have been updated.
Tips and best practices
- Confirm the email address before submitting the request
- Make sure the new admin user can access the email account used for the confirmation message
- Keep a record of the request for future reference
- If your organization requires it, notify internal stakeholders before changing admin access
Summary
To transfer or add admin privileges in Seehawk Central, gather the required account details, submit the request to support, wait for the confirmation email, and verify the change by logging in with the updated admin user.
Next steps
If you need help with a specific account change, contact PCTEL Technical Support with the account details and the requested update. You can also review related Seehawk Central account management articles in the help center.
Additional information
If you do not know who currently has admin access, or if you cannot access the account email address, support may request additional verification before making changes. For urgent account access issues, include as much detail as possible in your request.