Use this article to help customers confirm current software and firmware versions for PCTEL scanner products.
Customers may ask about:
- Current SeeHawk Touch version
- Current SeeHawk Central version
- Current IBFLEX firmware version
- Current GFLEX firmware version
- Current Scout / 01080 version
- Current RTU software or firmware version
Because version availability may depend on product model, software platform, license type, and release status, customers should provide:
- Product model
- Serial number
- Software name
- Current installed version
- Firmware version, if available
- Device type or tablet model, if using SeeHawk Touch
If a customer asks for the latest version, confirm which product or software they are asking about before providing guidance.
Recommended response:
If you are asking about the latest approved software or firmware version, please specify which product or software you are using:
- IBFLEX firmware
- GFLEX firmware
- Scout / 01080
- RTU firmware
- SeeHawk Touch
- SeeHawk Central
Please also provide your current installed version, product model, and serial number if available. PCTEL Technical Support can confirm whether an update applies to your unit.