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SeeHawk® Central Workflow Management and Collaboration Platform Brochure

Updated

SeeHawk® Central is a secure, cloud-based workflow management and collaboration platform for public safety testers, radio systems, Authorities Having Jurisdiction, also known as AHJs, and public safety agencies.

SeeHawk Central helps teams plan, store, report, review, approve, and track in-building coverage testing, BDA commissioning, ERCES compliance, radio site information, and related public safety coverage workflows.

Product Overview

SeeHawk Central supports collaboration between:

  • Test service providers
  • Public safety agencies
  • AHJs
  • Radio system managers
  • Building owners and stakeholders
  • Field testing teams

The platform can be used with SeeHawk® Touch to manage in-building coverage testing and BDA commissioning workflows from test planning through approval.

What Test Service Providers Can Do

Test service providers can use SeeHawk Central to plan, store, and report:

  • Grid-based coverage tests
  • BDA commissioning tests
  • Complete BDA information
  • 4G/5G coverage quality
  • LMR coverage quality
  • Public safety coverage results
  • Private wireless coverage results
  • 9-1-1 Inside™ related coverage information

What Public Safety Agencies Can Do

Public safety agencies and AHJs can use SeeHawk Central to review, approve, and track:

  • In-building coverage
  • Building status
  • BDA information
  • ERCES/BDA compliance
  • Radio site information
  • 9-1-1 Inside™ information
  • Test plans
  • Test results
  • Re-testing schedules

Benefits for Test Service Providers

Collaborate with Public Safety Officials

SeeHawk Central helps test service providers collaborate with AHJs and public safety radio system managers.

Providers can:

  • Request pre-approval of test plans
  • Reduce the need for re-testing
  • Submit results to AHJs and radio system managers
  • Provide required BDA and associated radio site information
  • Track the approval process
  • Track re-testing schedules

Plan and Execute Tests

SeeHawk Central allows teams to plan tests online while SeeHawk Touch devices remain in the field.

Users can:

  • Create and manage test plans online
  • Automatically send workspaces to remote SeeHawk Touch devices
  • Receive test results automatically from remote SeeHawk Touch devices
  • Support distributed field testing teams

Manage Testing Business Workflows

SeeHawk Central can help testing companies manage ongoing testing and compliance activity.

Users can:

  • Store and access data securely in the cloud
  • Schedule reminders
  • Track ERCES recertification schedules
  • Use cellular and WiFi data to identify new business opportunities
  • Maintain historical testing records

Report and Review Results

SeeHawk Central helps users review, compare, and report test results.

Users can:

  • View historical data
  • Compare current and previous results
  • Generate multiple pass/fail reports from one grid test
  • Generate multi-level coverage analysis
  • Analyze 9-1-1 performance inside a building
  • Share results with customers, jurisdictions, or internal teams

Secure Cloud-Based Platform

SeeHawk Central is a secure cloud-based platform for managing in-building coverage and BDA commissioning testing data.

Security-related features include:

  • Industry-standard cloud hosting
  • Data isolation
  • Secured access to proprietary data
  • Public analytics limited to anonymized, high-level industry metrics

A paid SeeHawk Central subscription is required to upload test results.

Benefits for Public Safety Agencies

Save Money

Authorities Having Jurisdiction and radio systems may receive complimentary access, depending on program and subscription requirements.

Verify In-Building Coverage

Public safety agencies can use SeeHawk Central to review coverage for:

  • Public safety radio networks
  • Public safety broadband, including FirstNet®
  • 9-1-1 service
  • Commercial cellular service
  • Private wireless networks

Protect Outdoor Coverage

SeeHawk Central supports FCC-compliant commissioning of in-building BDA and ERCES systems.

The platform helps public safety agencies:

  • Review BDA commissioning test results
  • Reduce risk of interference with the outdoor network
  • Track building and BDA compliance status
  • Maintain visibility into coverage quality

Simplify Enforcement

SeeHawk Central helps agencies standardize testing and approval workflows.

Agencies can:

  • Distribute testing requirements
  • Review test plans
  • Approve test plans
  • Review test results
  • Approve test results
  • Set test criteria
  • Receive test results
  • Schedule automatic re-testing notifications

Authenticate Results

SeeHawk Central helps agencies verify test results and supporting information.

Users can:

  • Verify equipment credentials
  • Verify service credentials
  • Review certification and calibration information
  • Receive reports with data that cannot be edited after submission

BDA and Radio Site Information Management

SeeHawk Central helps users manage BDA and radio site information.

Users can:

  • Track building information
  • Track BDA system information
  • Track inspection dates
  • Track associated radio sites
  • View relationships between BDAs and radio sites on a map
  • Automatically add information from submitted test results
  • Import data
  • Enter data manually
  • Integrate with existing systems, when available

Integrated Approval Process

SeeHawk Central supports an integrated approval process for:

  • In-building coverage testing
  • ERCES/BDA system commissioning
  • Test plan review
  • Test result review
  • BDA information review
  • Building status tracking

This helps AHJs, public safety agencies, and test service providers work from a shared platform.

One Test for In-Building Coverage

SeeHawk Central and SeeHawk Touch can help users capture multiple coverage views from a single grid-based test.

Supported coverage types may include:

  • Cellular
  • Public safety radio
  • Public safety broadband
  • FirstNet®
  • Private wireless
  • 9-1-1 service
  • Commercial cellular
  • LMR coverage

This approach helps reduce the need to walk a building multiple times for separate coverage assessments.

Why Include Cellular in a Grid Test?

Adding cellular coverage to a grid-based test can help users:

  • Understand cellular coverage using clear reports
  • Identify areas where coverage solutions may be needed
  • Review service quality and security risks
  • Verify 9-1-1 coverage
  • Report 9-1-1 coverage to public safety agencies
  • Save time by limiting additional testing to areas of poor coverage
  • Identify best and worst carriers
  • Review FirstNet® and public safety broadband coverage for first responders

Easy Test Setup

Users can add cellular testing to grid-based test plans in SeeHawk Central.

Users do not need to know exact cellular channels before testing. During testing, SeeHawk Touch can use blind scan functionality to automatically detect cellular channels.

Multi-Level Analysis and Specialized Reporting

SeeHawk Central supports advanced, customizable multi-level analysis.

This allows users to go beyond simple pass/fail criteria and identify where coverage is:

  • Strong
  • Weak
  • Marginal
  • Passing
  • Failing

Specialized reports may include:

  • 4G/5G benchmark reports
  • 9-1-1 Inside™ performance reports
  • FirstNet® coverage reports
  • Grid test reports
  • BDA commissioning reports
  • Multi-level coverage analysis reports

Related Products and Software

This workflow may involve:

  • SeeHawk® Central
  • SeeHawk® Touch
  • SeeHawk® Monitor
  • SeeHawk® Reports
  • Grid-based coverage testing
  • BDA commissioning testing
  • ERCES compliance workflows
  • Public safety radio systems
  • FirstNet®
  • 9-1-1 Inside™

When to Contact PCTEL Technical Support

Contact PCTEL Technical Support if:

  • You cannot access SeeHawk Central
  • You need help with user permissions
  • Test plans are not downloading to SeeHawk Touch
  • Test results are not uploading from SeeHawk Touch
  • A building or BDA record does not appear correctly
  • Reports do not generate as expected
  • Approval status is not updating
  • You need help with subscription or account access
  • You need help understanding Central, Touch, or Monitor workflow compatibility

When contacting support, provide:

  • Company or agency name
  • User account email
  • Building or project name
  • SeeHawk Central account or organization name
  • SeeHawk Touch version, if applicable
  • Description of the issue
  • Screenshot or error message, if available

Notes

Specifications and features are subject to change without notice.

PCTEL® and SeeHawk® are trademarks of PCTEL, Inc.

9-1-1 Inside™ is a trademark of the Safer Buildings Coalition.

FirstNet® is a registered trademark of the First Responder Network Authority.

©2026 PCTEL, Inc. All rights reserved.

Rev. I, February 2026